Return and refund policy:
Hassle-Free 30-Day Return and Refund Policy
We’re Here for You!
At ATERNAL, your happiness matters! If you’re not completely satisfied with your purchase, we’ve made returning items a breeze.
Easy Returns:
- 30-Day Return Window: You have 30 days from the day you receive your order to initiate a return—no stress!
- Condition: Just ensure the item is unused, in its original packaging, and ready for a new home.
- Exclusions: Please note that personalized items and final sale items can’t be returned, but we’ll let you know beforehand!
How to Return:
- Simply send us an email at thegaintplanet@gmail.com, and we’ll walk you through the return process.
- Include your order number and the reason for the return, and we’ll take care of the rest!
- We may provide a return shipping label for your convenience.
Refunds Made Simple:
- After we receive your return, we’ll process your refund within 7-10 business days—fast and easy!
- Your refund will go back to your original payment method—no hidden fees!
- Please remember that shipping costs are non-refundable.
Damaged or Defective Items: If you receive something that’s damaged or not as expected, please contact us within 48 hours. We’re here to help with a replacement or a refund—your choice!
Questions? We’re just an email away! Reach out anytime at thegaintplanet@gmail.com, and we’ll be happy to assist.
Thank you for choosing ATERNAL! We truly appreciate your support!